08
Working S&H Correctly To Avoid Difficulties…
Filed Under (General Business) by admin on 08-11-2008
Previously shipping and handling options were adressed and explained when it came to merchandise delivery in yesterday’s post. But there was an important discussion left out in my personal belief from past experience that you should be aware of. This is none other than the importance of tracking your items when it comes to the popular paying method called Paypal on eBay transactions that are of very high value or limited.
When it comes to merchant accounts that accept Visa, Mastercard, AMEX and electronic checks Paypal is indeed one of the most challenging payment gateways for sellers when it comes to recovering funds if a buyer escalates a dispute or a chargeback is issued when it comes to eBay. If you’re an eBay seller and you have sent an item to a customer without some sort of confirmation of delivery, nonetheless tracking, you’re surely going to have challenging situation with paypal when it comes to eBay even if you’re covered in their seller protection policy of up to $1,000 as described by them if a customer who received their item as far delivery confirmation goes confirms. While buyers are covered for most of their purchases, you as the seller must assure yourself of shipping only to the confirmed address in the paypal account, have your address confirmed and verified in order to be protected according to Paypal.
But here is where the interesting part takes place. When it comes to Paypal you must assure yourself of sending merchandise that can be traced and verify with address AND name. Paypal only allows you to have two paypal accounts, a Business and Premier account, Personal and Business or Premier and Personal account. This rules of paypal buyer protection apply only in the Premier and Business account as explained previously to me when challenging situation needed my follow-up. It can be great if you’ve any of these two accounts, but what happens if you shipped an item with delivery confirmation only?
Delivery confirmation when it comes to a chargeback or buyer protection reversal means the benefit of the doubt will usually (IF NOT ALWAYS) to the buyer of the item when it comes to eBay.com! Meaning and I reiterate MEANING, that if the buyers received his item perfectly as described and as usual he can STILL ask for his or her money back and stay with the merchandise he original paid for in the first place. What does this mean in the long run? Long hours of international or long distance calls in your end if this issue (rarely happens, usually around 1% around 1,000 orders) happens. Delivery confirmation as explained in the previous post means item delivered to the address in the recipient label area, that’s it.
Will Paypal give priority to a seller offering items on eBay when it comes to paid funds and lost packages? My answer, be VERY careful how you handle high ticket items or items that you no longer have and were already delivered according to the delivery confirmation ticket number by USPS. If the buyer says I din’t receive the product/product never arrived/empty box without anything in it and escalates the dispute to Paypal the seller will MOST LIKELY have a payment reversal in his/her Paypal account or a negative balance. Be it if it was for $10 or for $600.00!
That’s why it pays to send high ticket items or products that you no longer have in stock with at least tracking information and not with delivery confirmation, especially if you ship internationally consistently. That is, Express Mail, Global Express Mail (for international shipments) as they already have tracking and insurance up to $100 and First Class or Priority Mail with registered mail. Their is proof of who signs the package/item you sent and their is less likely of fraud from a customer perspective. Meaning, less possibilities of a chargeback or reversal from paypal when it comes to eBay transactions. While items that arrive as described to the recipient are usually a successful transaction in your eBay feedback account, their are these advance and expert buyers that know this little dirty tricks when it comes to eBay transactions. When it comes to physical/tangible transactions on eBay, Paypal covers buyers who QUALIFY for protection. Outside of eBay it’s a different story.
Weight your options as far shipping and handling goes. Most of the times you shouldn’t have issues or difficulties when items arrive, which is close to 98.5% of the items as far USPS statistically reports. It’s always good to know facts about how you should handle items of high value or limited items in case you want to assure yourself close to 99% in certainty that everything would go smoothly for both the buyers and your Paypal account. Still Paypal is my number one prefered merchant as I hardly have issues with any of my two accounts.
Be safe and protect yourself when it comes to eBay, it pays to do so! Will be talking about the role “USPS” insurance plays in your eBay transactions from my experience alone once again in my next post. Insurance is surely another great option, so do be sure to read how it plays as a selling point of view.
Joaquin


